cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
275
Views
1
Helpful
2
Replies

UCCX. Rename a Phone Queue

angel-moon
Level 3
Level 3

All,

 

looking for the steps to rename a phone queue in UCCX.  Thanks in advance!

1 Accepted Solution

Accepted Solutions

Under subsustems -> RmCm

Click contact service queues change the name,  Next and then finish.

remember to also change the queue name in your script so it uses the new name.

if you also samt to change the skill name it is also under rmcm and then skill

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

View solution in original post

2 Replies 2

Under subsustems -> RmCm

Click contact service queues change the name,  Next and then finish.

remember to also change the queue name in your script so it uses the new name.

if you also samt to change the skill name it is also under rmcm and then skill

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

angel-moon
Level 3
Level 3

Thank you Thomas!!!