UCCX Restore and Upgrade

[Flo.Matalis]

Hi Experts, 

I just did a restore on my UCCX 10.X HA and the licenses are now invalid. Only seeing 3 tabs in CCX Administration also.

I am planning to upgrade the system to 11.X. Before I proceed in doing the upgrade, I believe I need to fix the 10.X license first as the services are not totally UP.

Or can I proceed despite the license is invalid?

Please correct me if I am wrong. Thanks in advance!

Regards, 

Flo

[Flo.Matalis]

Hi Experts, 

I just did a restore on my UCCX 10.X HA and the licenses are now invalid. I am planning to upgrade the system to 11.X. Before I proceed in doing the upgrade, I believe I need to fix the 10.X license first as the services are not totally UP.

Or can I proceed despite the license is invalid?

Please correct me if I am wrong.

Regards, 

Flo

[Ratheesh Kumar]

Hi there

Seems like the license MAC got changed. Any change of below parameters will change the License MAC

You can verify the licenses from UCCXApplication Administration > Licenses > Display page and check the License MAC

Your best bet is to touch base with Cisco licensing team/TAC to resolve the licensing issue and then proceed for upgrade

 

• Time zone
• NTP Server 1 (or ‘none’)
• NIC speed (or ‘auto’)
• Hostname
• IP Address
• IP Mask
• Gateway Address
• Primary DNS
• SMTP Server (or ‘none’)
• Certificate Information (Organization, Unit, Location, State, Country)

Hope this Helps

Cheers
Rath!
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[Anthony Holloway]

I would wager, though I don't know for certain, that you would want to fix your licensing issue first before you upgrade. The reason I think this, is because it stands to reason, that Cisco is not obligated to migration the data for components which are out of service or not licensed.