UCCX Script Editor Waiting time in queue

[ilker.kaya@kocsistem.com.tr]

Hi Guys, 

I need to know how can i use "Currentwaitduration" get report statistic of ccxeditor.  it returns 0 value. So i need to paly prompt if caller  stay queue bigger then 30 seconds. Any suggestion or answer what i need. 

[ilker.kaya@kocsistem.com.tr]

draft

[Thomas G. Johannesen]

There a different ways you can do that (If i understand your question right)

Solution 1 :

This will play a prompt every 30 sec. with music in between

Solution 2 :

This will play a prompt  after 30 sec. (Once) and then music.

Is that what you mean ?

Best Regards

Thomas

[ilker.kaya@kocsistem.com.tr]

Hi  THomas, 

Thank you for your concern. Actually i want to calculate duration in queue of caller.  I have lots of menu related with this duration. 

[Thomas G. Johannesen · Accepted solution]

The Currentwaitduration is the time (when you use the get reporting step with Currentwaitduration) the caller has been in queue. This only work if the call is in a queue in your script.

So lets say you want to show have long time a call has been in queue for the agent who answer the call, you can use that, on the select resource step to get the time, and then write that down in a variable and then show that to the agent