UCCX script for afterhours weekly rotational on-call

[KevinKummer8843]

I'm trying to put a script together that will route afterhours calls to a cell phone for on call. 

- DID is forwarded to a trigger for Helpdesk application

- M-F 8-5 calls redirect to x1234 Hunt group

- OFF HOURS and WEEKENDS need to route to a cell phone

The call rotation will be week to week (7 days). Each week it will be a different cell number.

Any thoughts on how I would accomplish the week time blocks as well as tying each block to a specific redirect?

I know I could simply keep the off hours redirect to the same Translation pattern and simply update the cell number each week but where's the fun in that?

[Sean Lynch]

Are you still working on this issue? I may be able to assist.
I did something like this previously. I created a rolling schedule based upon six different on-call staff members. Their mobile numbers were saved in an XML data file (on-call schedule) in the documents repository; and based upon the week-of the year, the script mathematically figured out which employee to call. I also set-up an override option to allow them to trade days if they needed to go off schedule.
Let me know if this helps.
-Sean

[michael-rucker]

I would like to see this script you mentioned above on the rolling schedule if you wouldn't mind. I know this is an old post.

[bill.king1]

Hi @michael-rucker , you might find this link of interest, it has an example in it.
https://community.cisco.com/t5/contact-center/update-xml-file-on-uccx-for-oncall-purpose/td-p/2732428