I'm trying to put a script together that will route afterhours calls to a cell phone for on call.
- DID is forwarded to a trigger for Helpdesk application
- M-F 8-5 calls redirect to x1234 Hunt group
- OFF HOURS and WEEKENDS need to route to a cell phone
The call rotation will be week to week (7 days). Each week it will be a different cell number.
Any thoughts on how I would accomplish the week time blocks as well as tying each block to a specific redirect?
I know I could simply keep the off hours redirect to the same Translation pattern and simply update the cell number each week but where's the fun in that?