02-03-2010 08:14 AM - edited 03-14-2019 05:12 AM
What the script trys to accomplish, & I cant seem to figure out.
Someone calls in if their ANI is recognized (check against a database of numbers for authentication) - send them to another piece of the script.
Seems easy but I do not know how to:
1 automatically confirm the digits I.E. compare string from database to ANI
2. Once confirmed automatically send them to the second piece of the script, using location info from database.
Ex. So if I call into the script it knows my cell phone and recognized me and knows Im calling in from the new jersey (because thats in the database) and sends me to the new jersey label in the script.
Database has phonenumbers and location info in it. Can this be done? any insight would help. Im running ccm 7 and UCCX 7.
Julius
Solved! Go to Solution.
02-03-2010 05:36 PM
Sounds pretty straight forward.
Hope that helps.
Cheers,
Nathan
02-03-2010 05:36 PM
Sounds pretty straight forward.
Hope that helps.
Cheers,
Nathan
02-04-2010 07:00 AM
Thanks nathan,
I was able to figure it out yesterday, but I used if statements. I think your suggestion of a switch might be a little more efficient. Thanks for the reply.
Julius
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