UCCX Script question

[mandm]

Hello,

I am currently working on a call script for call center.  What I am try to accomplish an If condition where if no agents logged into a sub-queue, then the caller is placed into the main call queue.  I don't know why when I run the debug, it hits this step and jumps, effectively never evaluating the condition.  Any thoughts as to what could be wrong?

[david.macias]

You don't know the value of CSQ1. If you do a step debug, do you see CSQ1 value set? It's probably not jumping the step, it's just evaluating to false.

david

[Thomas G. Johannesen]

The if conditioning should like something like this

if (agentsloggedIn < 1)