UCCX Scripting for Oncall

[Matthew Heflin]

Folks,

I have been requested to build a script that if you press * during the main menu you can login and then have options to delete/record the emergency announcement, set forwarding numbers when specific main menu choices

So for example:

Emergency prompt(plays silent unless there is a know issue)

Main Menu

For data support press 1

For voice support press 2

For server support press 3

Then if you were to press the hidden option * you would go to a separate menu that can change the number for these options 1,2,3

Menu from selecting hidden option *

Please enter PIN number or some way to authenticate

To change the Emergency ann press 1

To change oncall for data press 2

-----Please enter new oncall number

To change oncall for voice press 3

-----Please enter new oncall number

Hope this makes some sense. Any help to get started would be GREAT

[Anthony Holloway]

You'll want to break your solution down in to the simplest components.

So first, you'll want to create your script with the menus and prompts.

Then, start by hard coding your destinations for the different options and see if you can get the system to transfer to a known working number.  Use the Call Redirect step, and make sure your CTI Ports (aka Call Control Group) has proper CSS to make the call.

Then, focus on the authentication piece.  You'll want a combination of the Name to User and Get Digit String steps.

Then, focus on the variable length caller input for the new destinations. Again Get Digit String step.

Then, focus on the ability to store the data somewhere persistent.  The easiest method in my opinion is to use the Upload Document step and upload to the Document Repository.

I hope that gets you started.