UCCX Scripting - Open/Close time of day is different on some days

[Matthew Ratliff]

All,

I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue.  My DOW is Monday - Friday, and TOD is set to 8am-5pm.  I need to make a change to where say Wednesday is set to not close the queue until 10pm.  How do I make that happen?

This is the way it shows in the editor:

DOW: Monday-Friday

 +open:

  ++8am-5pm:

   +++Goto yadayada

  ++TheRest

 +Closed

If I need Wednesday's queue to stay open between the hours of 8am and 10pm, what logic do I need to put in?  I'm thinking I'll have to add an IF Statement, but not sure where to start.  Any ideas?

[Matthew Ratliff]

I was able to figure this out.  Below is what I did:

Created two new Day of Week options and selected the corresponding days.  Under each, I moved the Time of Day statement and assigned the time ranges, then selected the goto statement and assigned it as needed per my script.  

This should provide the logic I was needed.