Hello,Does anyone know of an easy way for an agent to visually see if a queue has an available agent before they transfer's a call to that queue from within their CAD desktop?We are using CAD 9.0.3. Thanks!
Hi, I have to order below UCSS Products but couldn't find them in CCW. May be i am missung any top level SKU. L-UCSS-MSGL-UCSS-MSGCiscoUCSS for Messaging Products - Unity/Unity CxnL-UCSS-MSG-3-1L-UCSS-MSG-3-1CiscoUCSS for Messaging - 3 Years - 1 Us...
Hi.I am the Service Now (ticketing system) administrator and I'm working with a guy here that has access to the Cisco Agent admin.We are trying to setup a CTI system between Cisco agent and Service now.Basically we need cisco to pass to service now 2...
Hello,Our call center agent who monitors calls is saying that several of the girls have video record most of the time, but sometimes it doesn't. She also reports that when watching back the video she sees flashing bars and partial screen loss. Othe...
1rst time post...I apologize in advance if this is the wrong area of the forum to post my question. My Question relates to UCCE Courtesy Callback.When a caller elects to get a call back, there’s a EWT calculation telling the caller that they’ll get ...
Is there a way to show if Cisco Agent Desktop is ready or not ready from the Taskbar Icon. So when the Agent is minimized, can you look down on the tasbar icon and see it either green or red depending on status? Thanks.
I got an error "DbException: CuicDataSourceServiceManager.doResultSet() { Nested SQLException; SQLState: S0005 Vendor code: 229 Message: The SELECT permission was denied on the object 't_Person', database 'icm9_awdb', schema 'dbo'. }" at the time of ...
I have a script where the caller enters their member ID (through Get Digit String) when prompt. Once entered, the script uses a "Call Subflow" to call another script that looks up the ID in a database and retrieves specific information. It works in...
Hello to the forum, I have a need to collect caller entered data and write it out to a running list of some sort(XML or TXT would be fine). But i need to append the list with each new caller. Could anyone point me in the direction of how to do this...
Hello I need help please! I have PCCE 9 .I am trying to integrate with WFM of Verint Impact 360 but I see that it works with only skillgroup the WFM, Does anyone know if you can do that WFM work with precision routing feature?can anyone help me?Thank...
