UCCX:Secondary node is in partial service & testing the HA mode

[krishnamurthy.mh]

Hi,

Running UCCX 8.5 in HA mode.

Primary UCCX services are INSERVICE status,but in Secondary UCCX service status (UCCX engine ans subsystem)shows PARTIAL SERVICE.

Let me know how to make it INSERVICE.

Also let me know any procedure to test the HA mode is working fine or not!!!

Help me out!!

Thanks & Regards,

Krishna

[anchoudh · Accepted solution]

Hi Krishnamurthy,

Please perform JTAPi client and JTAPI Dat Resync operation, check for any inconsistent data between UCCX nodes and also between UCCX and CUCM.

If this successful, you need to check which subsystem is in partial service and check its relevant logs for this state.

Thanks,

Anand

[krishnamurthy.mh]

Thanks alot anand.....problem has been resolved!!!!

Thanks & Regards,

Krishna

[brian1mcc]

This document is useful in creating a test plan for HA failover.

Expected Behaviour During a Failover

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/reference/guide/uccx80_eb_failover.pdf

Brian

[prashraj]

Hi,

Please expand the Engine under the arrow and check as to which subsystem is in partial service, this will help determine.

-Also make sure to turn on the engine debugging under UCCX serviceability.

Restart the servers during a maintenance window

-Collect the logs from the RTMT tool

-As after the restart the MIVR LOGS should clearly display the cause for which subsystem is in partial service

-Some of the most common reasons can be :

-Application manager service in partial

-CMT telephony subsystem might be in partial too

Also is the setup HAOWAN?

Please send over the CUCM version as well.

Once I know which subsystem is in partial service,I can point you in the right direction

Thanks,

Prashanth