Contact Center

Hi,I am experiencing a problem with Management Portal version 8.5.2. when I try to install this in windows 2008 R2 SP1 64 Bit server iam getting error stating that " Un supported Operating system and installer combination"Supported combinations are:3...

Hi, We have changed the UCCE domain. After that all the services seems to be ok and only one server has the problem. We cant able to open the Web setup tool in that system. It is giving "service unavailable". Any idea why the webset up is not showing...

Hello, all.  Does anyone know if CVP supports secure SIP?Thanks.

The system is using wrap-up codes for incoming calls, but does anyone know how to disable the wrap-up list popping up when the preview dialler is working?We don't want to use the codes for the outbound campaigns.

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Hi,       I am looking for a comparision doc for CUIC vs Webview and it would be of gr8 help if someone can point me to the right link.Thanks in advance.-Dinesh

Hi,i have UCCX 5.0(1)_Build433.i have 5 agents there.Sometimes i don't know reason are agents READY but when call comes it just circle "select resource" - "queue"... picture below:- call comes to QUEUE SUPPORT- call goes to Select resource- call is a...

Hi     My target is to get xml data. When i copy URL "http://172.16.10.202/BlaIVRService/IVRWebServices/NextDueDate?Policy=00377829" into browser the result is "<GetNextDueDateByPolicyResponse xmlns="http://tempuri.org/">                  <GetNextDue...

Hi,I have a configuration with three teams.Each team has different queues and agents.The supervisor is primary supervisor for all three teams.She can only see the agents from one team, not the other 2 teams.UCCX version 7.0.1 SR05Any idea why this ca...

Hi,I have a problem with the IPPA service.I configure a IP Phone Service in my CUCM, I show in the lines below: http://10.34.215.21:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jspThe opcion appear in the Cisco IP Phone 6941, but always when I press t...

HiI have one Agent who can't log in since I  changed his phone this morning. Uses Extension Mobility to logon to phone, then logs onto Agent. Swapped phone out this morning and added MAC of new phone to RMUser on CM. Error message is Login failed due...