Hi,
I have written and tested a code fragment.
Let's do this with the "template" way.
First, we create a simple XML template:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:plat="http://www.virtualhold.com/Toolkit/Platform-v4">
<soapenv:Header/>
<soapenv:Body>
<plat:FindInteraction>
<plat:data>
<plat:Tenant>__TENANT__</plat:Tenant>
<plat:Options>
<plat:Contact>__CONTACT__</plat:Contact>
<plat:DataValues />
</plat:Options>
</plat:data>
</plat:FindInteraction>
</soapenv:Body>
</soapenv:Envelope>
Notice the __TENANT__ and __CODE__ strings. We will replace them with something useful within the script.
Save this as vht_request.xml and upload it to the Document Management page to your UCCX.
Next, add the following five new variables to your script:
code - type String, initial value: "" - this variable will hold the "Code" sent by our SOAP server;
doc - type Document, initial value: DOC[] - this is just a utility variable, reused many times as we will see;
soapResponseString - type String, initial value: "" - another utility variable, for storing the response sent by the SOAP server;
soapServerURL - type String, initial value: well, this is the endpoint URL of your SOAP server. The WSDL file you sent me the other day already contains a reference to it, "http://172.16.202.59/VHTPlatformWS-v4/VHTPlatformWS.asmx" but you might want to double check with the person administering this SOAP server. My mock SOAP server was available at "http://10.232.128.68:8090/mockIVHTPlatformWS", I am using it in my script;
xpathResultSelectCode - type String, initial value: this is the XPath expression to filter out the value of the Code XML element encapsulated within other elements. You probably want to use this: "//*[local-name()='FindInteractionResult']/*[local-name()='Header']/*[local-name()='Status']/*[local-name()='Code']"
Next, we are going to use the following steps:
1. doc = Keyword Transform Document.
The Keyword Template: DOC[vht_request.xml] - this essentially tells UCCX to take the XML file we uploaded previously, convert it to a Document type variable.
Keywords: this is where the magic happens. I mapped "__TENANT__" to "Test" and "__CONTACT__" to "5556363". You will probably want to map these to something legal, like the ANI of the caller.
Document: doc. This just assigns the document we transformed at this step to this variable.
2. Create XML Document. Source Document: doc. Document: doc. Do not write anything into the Source ID box. This step tells UCCX to look at the transformed document as an XML document.
3. Set. The Variable would be soapResponseString, and the Value - well, this code block:
{
java.io.ByteArrayOutputStream baos = new java.io.ByteArrayOutputStream();
String content = doc;
int readTimeout = 5000;
try {
java.net.URL url = new java.net.URL(soapServerURL);
java.net.HttpURLConnection urlCon = (java.net.HttpURLConnection) url.openConnection();
urlCon.setFixedLengthStreamingMode(content.length());
urlCon.setReadTimeout(readTimeout);
urlCon.setDoInput (true);
urlCon.setDoOutput (true);
urlCon.setUseCaches (false);
urlCon.setRequestMethod("POST");
urlCon.setRequestProperty("Content-Type","text/xml;charset=UTF-8");
java.io.DataOutputStream output = new java.io.DataOutputStream(urlCon.getOutputStream());
output.writeBytes(content);
output.flush();
output.close();
java.io.DataInputStream input = new java.io.DataInputStream(urlCon.getInputStream());
int bufSize = 4096; // buffer size, bytes
byte[] bytesRead = new byte[bufSize];
int bytesReadLength = 0;
while(( bytesReadLength = input.read( bytesRead )) > 0 ) {
baos.write(bytesRead,0,bytesReadLength);
}
input.close();
baos.close();
} catch (Exception e) {
e.printStackTrace();
return null;
}
return baos.toString();
}
I took this from my other document, https://supportforums.cisco.com/document/97736/uccx-8x-really-simple-soap-client-no-custom-jar
Again, if anything bad happens, this code block would return null. Nothing. Nada. Nil. Semmit. If everything goes fine, this code block issues a SOAP HTTP request and the response would appear as a String as the value of the soapResponseString variable.
4. doc = Create XML Document. Source Document: (Document) soapResponseString. Document: doc. This tells UCCX to cast the value of the soapResponseString into a Document type variable, and, create an XML document out of it.
5. code = Get XML Document Data. Document: doc. XML path: xpathResultSelectCode. Result Data: code. This is where the other magic happens, the system would filter out the value of the Code element and assign this value to the code variable.
I will try and upload screenshots after I posted this.
G.
