UCCX\Social Miner 12.5 Integration with Chatbots

[SINAN]

Dears,

Our business need a Chatbot solution that need to be integrated with their UCCX call center solution. Is that feasible? Chanbot handoff is supported in UCCX\Social miner ?

Please share reference documents and guides.

If possible, please suggest a qualified chatbot solutions as well.

Verloop chatbot Solution able to get integrated ? 

[Konstantin Vaksin]

You will need to check available chatbots on the market, if they are compatible with UCCX.

Cisco provides API for integration, everything else is done by our partners

Kostia

[SINAN]

Thank You Kostia,

Can You please help with CISCO API details. 

[Konstantin Vaksin]

You can find details on www.cisco.com/go/cdn

Kostia

[s.orlov]

Hi Sinan, we have the messenger proxy for UCCX based on docker microservices. One container per messenger/customer. Very flexible.

For now, we support:

1. Facebook Messenger (many accounts supported for one UCCX/cluster).

2. Viber.

3. Telegram.

Whatsapp can be ready within a few weeks.

It can be any messenger that has an open API.

Please direct me if you are interested in.

Thanks.

[Andreas Stuber]

Sinan, we have exactly what you're looking for: https://www.expertflow.com/chat/ . We support any chat channel including Whatsapp at a fixed monthly price (unlimited session messages) and have prebuilt integrations to Google Dialogflow, Microsoft Botframework, rasa.ai and IBM Watson.