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SINAN
Beginner

UCCX\Social Miner 12.5 Integration with Chatbots

Dears,

 

Our business need a Chatbot solution that need to be integrated with their UCCX call center solution. Is that feasible? Chanbot handoff is supported in UCCX\Social miner ?

 

Please share reference documents and guides.

 

If possible, please suggest a qualified chatbot solutions as well.

 

Verloop chatbot Solution able to get integrated ? 

 

 

5 REPLIES 5
Konstantin Vaksin
Cisco Employee

You will need to check available chatbots on the market, if they are compatible with UCCX.

Cisco provides API for integration, everything else is done by our partners

Kostia

Thank You Kostia,

 

Can You please help with CISCO API details. 

You can find details on www.cisco.com/go/cdn

Kostia
s.orlov
Beginner

Hi Sinan, we have the messenger proxy for UCCX based on docker microservices. One container per messenger/customer. Very flexible.

For now, we support:

1. Facebook Messenger (many accounts supported for one UCCX/cluster).

2. Viber.

3. Telegram.

Whatsapp can be ready within a few weeks.

It can be any messenger that has an open API.

Please direct me if you are interested in.

Thanks.

Andreas Stuber
Enthusiast

Sinan, we have exactly what you're looking for: https://www.expertflow.com/chat/ . We support any chat channel including Whatsapp at a fixed monthly price (unlimited session messages) and have prebuilt integrations to Google Dialogflow, Microsoft Botframework, rasa.ai and IBM Watson.