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Beginner

UCCX / System call handler

I have script that's working already working but need to make following changes, how can I do this:

 

In Unity System call handler has following 2 input:

Option 1: For Customer Service ---> Point to UCCX script ( It has menu with Option 6: Sales Support Queue)

Option 2: For Sales Support (Hunt Pilot)

How can I fetch the option 6 (Sales Support) and link it with Option 2, so when user dial a number, Option will prompt to Customer service and Option 2 directly goto Sales Support Queue( No Hunt Pilot needed)

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Hall of Fame Master

Re: UCCX / System call handler

So, currently option 6 is part of larger script and you'd like to point directly to it?

If so, create new Trigger pointing to either new script or the script with option 6, then in that script add if statement to see if dailedNumber is the new trigger and if so use goto step to go right into label associated with option 6. Lastly in Unity point the call handler to this new trigger.

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Re: UCCX / System call handler

It sounds like you could use the call redirect step to redirect the call to the hunt pilot DN.

Re: UCCX / System call handler

Misunderstood what you were asking for Chris is right.
Hall of Fame Master

Re: UCCX / System call handler

So, currently option 6 is part of larger script and you'd like to point directly to it?

If so, create new Trigger pointing to either new script or the script with option 6, then in that script add if statement to see if dailedNumber is the new trigger and if so use goto step to go right into label associated with option 6. Lastly in Unity point the call handler to this new trigger.

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