04-14-2012 01:00 AM - edited 03-14-2019 09:42 AM
Dear Cisco Support Team
I am facing very weired issue.I have a Auto Attendant configure on UCCX.I created a script for that everything was working fine but few days back i got a problem with Auto Attendant When i check and found that Unified CM Telephony Subsystem out of service after that i restart the service from UCCX and its start working fine.But again after some time the problem happend again.
I have cisco unified communication manager version 7.1.5 and also UCCX 7.
After restarting its starts working but again after few hours problem is coming back.
how i can completely solve this issue.Almost every day it happend and i have to restart the service.
Kindly need expert advice on it.Waiting for a reply
Thanks
04-14-2012 02:00 AM
Hi Jamil,
Please make sure that the CTI Ports (part of your Call Control Groups), CTI Route Points, and the CUCM Applications users (RmCm and JTAPI Application users) are not getting deleted\modified in the CUCM.
If the above three parameters goes out of sync between UCCX and CUCM you will witness CUCM Subsystem going out of service.
You can simply do a cross check of this (whenever the above issue arises) by perfomring the Data Resync check (UCCX Admin->Subsystems->CM Telephony->Data Resync) and see what are things that are going out of sync, if you perform the sync once again the consistency of data between CUCM and UCCX is manitained.
Hope it helps.
Anand
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04-14-2012 03:32 AM
Dear Anchoudh
Thanks alot for your prompt reply.
As you mentioned i did the same i would like to inform you few things.
After restarting Unified CM Telephony Subsystem in the control service i found first it shows in service
after sometime it goes to partial service and then out of service.
please advise
thanks
04-14-2012 03:38 AM
Hi Jamil,
Please check\post the MIVR logs.
By any chance do you have two UCCX systems using the same application users?
Hope it helps.
Anand
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04-14-2012 03:50 AM
Hi, can you go and check the stdout.log and stderr.log for Out Of Memory errors as well? It just happens sometimes that the CCX engine tries to reserve more RAM and it crashes due to the fact there is no free memory pages. This usually indicates a memory leak.
G.
04-14-2012 04:31 AM
04-14-2012 05:40 AM
Hi Jamil Hussain,
I could see couple of reasons why it is out of service.
Apr 13 10:43:54.108 AST %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI subsystem in out of service: Failure reason=A number of route points are OOS - all routes; A number of CTI ports are OOS - all ports
Apr 13 10:43:54.108 AST %MIVR-SS_TEL-7-UNK:Number of CTI ports = 0
Action:
1. Please make sure that all your UCCX route points and CTI ports are in registered state in CUCM, by performing Data Resync operation (UCCX Admin->Subsystems->CM Telephony->Data Resync).
2. Also try creating a new call control group with few CTI ports and a test application with a route point and check is these parameters are successfully created.
If you dont have any CTI ports created from UCCX than you will see CM Telephony going to Out OF service state.
You can also crosscheck these CTI ports and Route point status in CUCM directly.
This action will atleast bring you CM Telephony into service state.
Hope it helps.
Anand
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04-14-2012 04:46 AM
04-14-2012 05:39 AM
Dear Cisco Support Team
When unified CM Telephony Subsystem goes partial in server or out of service all CTI ports and CTI Route point are correctly registered in CUCM.
Regards
04-14-2012 05:41 AM
Hi Jamil,
Please perform JTAPI resync also once.
Thanks,
Anand
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04-14-2012 05:55 AM
Dear Anchhoudh
below is the output from data and jtapi resync.
Unified CM Telephony Users jtapi_1 -- Ok Unified CM Telephony Port GroupsPort Group 0 CTI ports on node 1 -- Ok CCM Data Device Pool--Ok Media Resource Group List-- Ok PresenceGroup-- Ok Partition-- Ok User Hold Audio Source-- Ok Alerting Name Ascii-- Ok Require DTMF Reception-- Ok NetWork Hold Audio Source-- Ok CallPickUpGroup-- Ok VoiceMailProfile-- Ok AAR Group-- Ok Location-- Ok Calling Search Space-- Ok Unified CM Telephony TriggersAA AA -- Ok CCM Data Forward Busy Calling Search Space-- Ok Device Pool-- Ok Alerting Name Ascii-- Ok PresenceGroup-- Ok Partition-- Ok CallPickUpGroup-- Ok VoiceMailProfile-- Ok Location-- Ok Calling Search Space-- OkAA-1 AA-1 -- Ok CCM Data Forward Busy Calling Search Space-- Ok Device Pool-- Ok Alerting Name Ascii-- Ok PresenceGroup-- Ok Partition-- Ok CallPickUpGroup-- Ok VoiceMailProfile-- Ok Location-- Ok Calling Search Space-- OkAA-2 AA-2 -- Ok CCM Data Forward Busy Calling Search Space-- Ok Device Pool-- Ok Alerting Name Ascii-- Ok PresenceGroup-- Ok Partition-- Ok CallPickUpGroup-- Ok VoiceMailProfile-- Ok Location-- Ok Calling Search Space-- OkAutoAttendant-3 AutoAttendant-3 -- Ok CCM Data Forward Busy Calling Search Space-- Ok Device Pool-- Ok Alerting Name Ascii-- Ok PresenceGroup-- Ok Partition-- Ok CallPickUpGroup-- Ok VoiceMailProfile-- Ok Location-- Ok Calling Search Space-- Ok |
and jtapi resync
Cisco JTAPI Client
Node ID: 1 -- Cisco JTAPI Client versions are consistent
Thanks
04-14-2012 06:03 AM
Hi Jamil,
Also please try restarting CTI service from CUCM once.
So now what is the status of CM Telephony subsystem ?
Could you please attch the snapshot of the CCG's, Application users (RmCm and JTAPI) from UCCX and CUCM.
Thanks,
Anand
04-14-2012 06:22 AM
04-14-2012 06:26 AM
04-14-2012 07:26 AM
Dear Anand
Is there any problem you found from snapshots.The status of the Unified CM Telephony Subsystem was in Service then after sometime it goes to Partial_Servcie and now its in Partial_service
Thanks
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