UCCX V8 Wallboard

[ed.crawford]

I am installing an ASP script on a WIndows 2003 Server to act as a Wallboard for UCCX V8.  I have downloaded the Informix ODBC driver and have installed it on Windows 2003 machine being used as the web server. I can see the driver there just fine.  When I create a new DSN I complete everything just fine, however when I click on "Apply and Test" it says that uccxhruser@10.133.1.10 is not a valid user.  10.133.1.10 is not the UCCX machine, it is the web server machine.  How can I get it to pass the correct username?

[anubhati · Accepted solution]

This should do it I was checking the admin guide and following were the instructions for server name

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This is the instance name of the Informix database.

Informix database instance name can be formed using Host Name of the Unified CCX server by following the conventions mentioned below:

•Convert all upper case letters to lower case.

•Replace hyphens with underscore.

•Add the letter “i” as a prefix to the instance name, if the host name starts with a number.

•Append the letters "_uccx" to the instance name.

For example, if the host name is "802UCCX-Ha-Node1", then you should enter "i802uccx_ha_node1_uccx” in the server name field.

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Page 464

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Hope this helps

Regards

[ed.crawford]

I think that we are almost there.

I converted hyphens to underscopes.  This was fine for the server name, but the host required the hyphens (obviously this is used for the nslookup).  So I have:

Server:     comms_ipcc_01_uccx

Host:       comms-ipcc-01

I now get the error Database Locale Information Mismatch.  In the ODBC driver, the  Database is set to en_US.819 and the Client  en_US.CP1252.  I am located in the UK.  That shouldn't matter should it?

[ed.crawford]

Yeah Sucess.  I unticked the Use Server Database Locale and re ticked it and it worked.  Thanks everyone for your help.