UCCX version 10 - Upload Prompt will not work

[collinsjl]

UCCX

System version: 10.0.1.10000-56

Keep getting the error about characters not allowed when uploading a .wav or .zip file

"Special characters like &, %, :, *, ?, ", <, >, |, ' are not allowed in File Name. Please try again"

I have tried Firefox version 55.0 

IE is version 11.0.9600.18738 and that shows the whole path when you try to upload.

Chrome version 60.0.3112.90 and that does not even allow the pull downs to work

I have seen posts like this is the past 3 or 4 years.  What is the fix Cisco?

[Deepak Rawat]

Is it happening with all the prompts that you are trying to upload there or a specific one. Provide the output of below command:

run uccx sql db_cra_repository select filename from promptsfiletbl

Regards

Deepak

[collinsjl]

I was able to load FireFox version 31 on a differnt machine and upload the file without issue.

I suppose I am running into the  - UCCX: IE won't upload zipped prompts CSCun86791 Bug.

If I upload a script it is fine but uploading a .wav file (Prompt) I see the issue.

4506.wav is the file I updated

Here is the output of the command:

admin:run uccx sql db_cra_repository select filename from promptsfiletbl
FILENAME
--------
ICMMusic_30.wav
ICMMusic_60.wav
Seconds.wav
ExpectedWaitTimeAnnounce.wav
HoldForAgent.wav
Minute.wav
Minutes.wav
999.wav
990.wav
991.wav
992.wav
993.wav
994.wav
995.wav
996.wav
997.wav
3052.wav
3053.wav
3200.wav
4000.wav
4050.wav
4501.wav
4502.wav
4503.wav
4504.wav
4505.wav
4507.wav
4508.wav
4509.wav
4510.wav
4600.wav
4600_previous.wav
5000.wav
5001.wav
5501.wav
6000.wav
8831.wav
AAWelcome.wav
Balance_2015_Rep.wav
Balance_Rep.wav
Billing_Menu.wav
Claims_2015_Rep.wav
Claims_Rep.wav
ExpectedWaitTimeAnnounce.wav
HoldForAgent.wav
ICDHoldConnect.wav
ICDQueue.wav
ICDWelcome.wav
ICDWelcome2.wav
ICMCollectDigits.wav
ICMMinute.wav
ICMSecond.wav
ICMStayOnline.wav
ICMVisibleQAnn1.wav
ICMVisibleQAnn2.wav
ICMWait4NextAvail.wav
Minute.wav
Minutes.wav
Seconds.wav
Test.wav
2000.wav
2222.wav
3000.wav
3051.wav
6001.wav
6002.wav
6003.wav
6004.wav
6005.wav
6006.wav
6007.wav
6008.wav
6009.wav
6010.wav
6011.wav
6012.wav
6013.wav
6014.wav
Balance_Rep.wav
2510.wav
4501.wav
4505.wav
4506.wav
5000.wav
5501.wav
Leaveamessage.wav
Payment.wav
Leaveamessage.wav
Payment.wav
5502.wav

Command successful.
admin:

[Emrecan Ural]

Hello, I'm getting the same error when I try to upload prompts to my UCCX server. I was able to upload prompts before, this error seems to be happening recently. Below you may find details about the server and the output of the requested command. Please advise. (I tried to upload different prompts with Firefox, Chorme and IE without any success) UCCX System version: 10.0.1.10000-56 admin:run uccx sql db_cra_repository select filename from promptsfiletbl FILENAME -------- PT-anons2.wav PT-anons3.wav PT-anons4.wav PT-anons5.wav PT-anons6.wav PT-anons7.wav PT-anons8.wav PT-anons1.wav PT_ANONS5.wav PT-anons1p.wav PT-anons3p.wav 001.wav 002.wav 003.wav PT-anons1pR.wav PT-anons3pR.wav PT-anons-ek-turlar.wav PT-anons3p_PAZAR_yeni_c1.wav turlarMenuYeni.wav Turlar_Anons_Pazar_Yeni_E.wav Pronto_Santral_WorkingHours_YENI.wav KK_IVR_CVV_converted.wav KK_IVR_Hata_converted.wav KK_IVR_Karsilama_converted.wav KK_IVR_Numara_converted.wav KK_IVR_SKT_converted.wav KK_IVR_Tesekkurler_converted.wav anaMenu_converted.wav Command successful.

[Miguel Angel Tipte Apari]

it is a browser incompatibility problem, it works with version 31 of firefox