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UCCX Warm Standby License

mumbles202
Level 5
Level 5

Is UCCX licensing similar to CUCM I'm that if you get a premium license but only need enchanced you're able to take from the tier above? Just upgraded a 12.5 cluster to SU1 and after the upgrade I'm seeing a license error as a warm standby premium server license is in the smart portal but the subscriber is coming up as an enhanced server. The subscriber was just added recently and this is a new deployment but I don't recall seeing the license error prior to the upgrade.

1 Reply 1

You may want to keep an eye on this post, it sounds like this is what you're dealing with?

https://community.cisco.com/t5/contact-center/cant-remove-ccx-warm-standby-license-usage/m-p/4321533