Contact Center

I am feeding accounts to the Dialer; I need to purge them at the end of each day. However, if one or more agents remain logged in (even if in Not Ready), the Dialer will keep hold of one or more accounts (i.e. their status is 'A'ctive in the DL_ tabl...

I'm trying to integrate CUCM 10.5 and UCCX 10.5.For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the ...

 I am sending a REST GET form CCX to Cisco Meeting Server. I get data back from the CMS, but it is not in a readable format (expecting xml). Cisco TAC says it is not their responsibility to assist with formatting an API command. Anyone here know how ...

I am on a fact finding mission here. Sometimes I think I am like the only one who does what I do with the UCCX (but I know that's not true), I just dont see much written (only stuff about call centers/CSR agents) than about the things I try to do  wi...

I would like to ask someone to help me with basic script. I am beginner and I am trying to configure basic switch/menu option.script plays helpdesk prompt and it expects number. I am testing option 3 which should redirect call to Networking team (hun...

Hi guys.Does anyone has experience in SIP headers modification on CVP (10.5 and higher)? In ICM script it is possible to add data into header, like "Refer-To~sub~>~?Call-Info=TEST DATA>" in Call.SIPHeader.But I need to change Referred-By header. By d...

Hi All, I need to retrieve a specific call recording (older than 7 days) that is supposedly saved on the UCCX server. I am unable to find any specific document or procedure to retrieve such a recording.  How to retrieve such a specific call recording...