Our company is running Cisco Finesse for their inbound calls. Currently the way it is set up, if I'm waiting on a inbound call to come to me and if someone calls me directly while I'm waiting it will reset my position in the inbound queue and put me ...
Forum Posts
Does anyone have a good doc highlighting how it configure blended agents-how never done it so any help would be great Thanks
Ucce 12.5 and external 3rd party dialler We currently have a number of sites using cisic outbound dialler with an external dialler which controls and creates the campaigns.The question is that some outbound locations working normal in that they have ...
Please see the below job opportunity for 2 engineers in our Managed Services area. Positions are fully remote, however candidates must reside in the US. Also, West Coast Time zone work schedule is preferred. Please contact me via the community system...
Hi everyone: On the Finesse Desktop layout, I see the live data report for Agent, but how do I view the ‘Agent Name All Fields’ live data report? The link below from the desktop layout can be modified? Any other solution? I want individual agents who...
Software Type: Cisco UCCX Unified Intelligence Center ReportingSoftware Version: Version:10.6(1) build 1 (10_6_1_11001_31) UCCX Unified Intelligence Center Database error when trying to retrieve a Agent Login Logout Activity Report Checked Data sou...
Hi, I have a script to let callers leave message and this message will be uploaded to UCCX folder and then send an email. Callers can record the message and it successfully uploading in en[us] folder, but send email step is having issye.No errors we...
I am using one post call survey with my IVR application . IT is working fine when i am doing an agent transfer . ICM is routing call to PCS application .But in case im doing a Hang-up from call studio application , instead of disconnecting call, ICM ...
Hellowe have created a CVP Call Studio application using the rest client elementthis element only has proxyHost and proxyPort in its settingswe have added the following on the CVP server registryHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software...
Hi community, I have a problem in UCCX script with writing data to the document which located on sftp or windows share folder. To create script with writing data to the document which located on sftp. I used with link https://community.cisco.com/t5/c...
Working on getting Courtesy Callback to work when the inbound ANI is prefixed with a + in front of the number. Some of our numbers for our call center come off our IP Toll Free SIP Trunks, which are all prefixed with a "+". When those numbers hit t...
Hello Everyone.I need to help to understand UCCX configuration.I have integration UCCX with CUCM. When i have call to the extension then welcome tone has come. but i cant receive the call from cisco ip communicator. how to configure ip communicator t...
Hello, In the Contact Center, I have created an IVR so callers can choose which department they want to speak to.For each department, we have created a pick up group, in case the employee is not at his desk.If we call the department directly, the pic...
I need to change our cvp ops manager server time as it was built without taking account of day light savings - what is the easiest way to achieve this. Is it just the case of changing the server time? Thanks
hello guys, do you know if CVP media server has a limitation of size to the audio media file.? thank you in advanced.
