Showing results for 
Search instead for 
Did you mean: 

UCCX Write Document Step in CCX Editor:


Does anyone know if it's possible to use the write document step to save a prompt on an external server/directory?   I want to record a prompt and have it stored and accessible on a remote server. 


Use case:  Site managers call in to leave a  voice message for employees for their location.   Employees can call in to hear that message.  Want something cleaner than using voicemail system and without additional licensing costs. 

2 Replies 2

Sean Lynch
Rising star
Rising star

Is there a requirement to save the message “off box?”  It would easy enough to create an application /IVR style on UCCX that handles all of this on box; both call-in to leave the message, and then for employees to call and retrieve/ listen to it.  You could even create a distribution to send the recorded message or notification via email that an updated  message is waiting  to be heard...

Not sure if this meets your requirements, that’s how I would do this...


Hi Sean,


Thanks for the reply.  I thought about keeping it on box but I thought there was a space limitation for storing prompts.  I was concerned I might exceed it.  There potentially could be a couple hundred messages possibly over a minute or two long.  


This is an older doc but it discusses the storage space for prompts.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers