UCCX5 - Can't update as error says Backup is still running!

[CHRIS HABBERJAM]

Hello,

I have a UCCx 5 server whre I need to make some changes.

However, when I logon to appadmin I'm told the Backup is still running and so I'm blocked.

The system still thinks its running the Backup from 23/3/12.

How can I release the Backup or release the system.

I'm hoping that there is a log file of some kind that simply locks access and can easily be removed/rewritten and the Node restarted.

Have any of you guys seen this issue and can point me in the right direction?

Many thanks

Chris

[anchoudh · Accepted solution]

Hi ,

Please delete the folder C:\STI (to be at the safer side keep a copy of this STI folder in some network location) and restart the Node Manager and check, it should work.

Hope it helps.

Anand

Pls rate helpful posts !!

[CHRIS HABBERJAM]

Hi,

Thanks, all sorted.

My customer thanks you as much as I do, saved a lot of time and trouble.

Much appreciated.

Regards

Chris

[anchoudh]

Hi Chris,

Glad to know that it saved your time, happy to see others being happy.

Thanks,

Anand

[Gergely Szabo]

Hi,

you might also want to check this out:

https://supportforums.cisco.com/docs/DOC-5082

G.

[CHRIS HABBERJAM]

Thanks,

In this instance, I'm just trying to update the skills and teams, rather than update the CRS itself.

I appreciate the reply.

Regards

Chris