UCCX5: CSD Record on demand

[KRONGKWAN SUCHONVANICH]

Hi,

I face problem that supervisor use record on demand to record agents. The problem is recorded file play imcomplete. Such as agent talking around 1 minute, but recored file can play only 10-15 second. It not happen with all agents not all calls. Anyone who know how to solve this problem.

Thank in advance

Krongkwan

[tomsulli]

Hi Krongkwan,

You might try using the Raw2wav utility to see if the issue is with the recording, or the supervisor playback component.  I believe the raw2wav is described in the troubleshooting guide.

Tom