cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1449
Views
0
Helpful
2
Replies

UCID

rpeddi29
Level 1
Level 1

Hi, How can we get session ucid- which is unique to each call?...call data has ani, dnis,uui etc but don't find anything which will be unique to each call......

1 Accepted Solution

Accepted Solutions

janinegraves
Spotlight
Spotlight

if you mean the global unique identifier (GUID, 32 digit hexidecimal

identifier) then it's available as a Session Data variable named  callid.

It shows in the Activity Log**at the beginning of each caller's visit to

the app: start,parameter,callid,ABCD1234

In Studio:

  • click {}

  • select the SessionData tab

  • type in callid

  • press AddTag

View solution in original post

2 Replies 2

janinegraves
Spotlight
Spotlight

if you mean the global unique identifier (GUID, 32 digit hexidecimal

identifier) then it's available as a Session Data variable named  callid.

It shows in the Activity Log**at the beginning of each caller's visit to

the app: start,parameter,callid,ABCD1234

In Studio:

  • click {}

  • select the SessionData tab

  • type in callid

  • press AddTag

Thank you...