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Resolved! Spark Team Announcements

I have a weird issue when using Spark Team Announcements gadget in the Finesse layout. When logging in as an agent it authenticates fine but complains about an error while retrieving the messages for the room. I have changed the Spark room= to an id ...

SystemInfo is throwing error

We have developed softphone app using Finesse Rest API and it was working fine without any issues at with internal and external partner centers. Recently we had to implement a logic to correlate between Finesse Rest and Notification Response we have ...

Cisco finesse REST API: Problems with "Get User" API.

Hello,Cisco finesse returning "Unauthorized" and "Response Timeout" for bulk (150+ at sometime for different user) "Get User" http requests at same time.API request are made using api like "http://host/finesse/api/User/1234" in a multi threaded appli...

Resolved! Finesse SSO agent fails to complete login due to CTI Server error

Has anybody experienced this issue where SSO enabled agent logs in with an extension, Finesse sends API request to CTI server to set agent state, CTI server chokes on the message complaining about:17:12:08:300 cg1A-ctisvr Invalid Enterprise CTI messa...

Call option not available on Jabber client

Hello Expert,I'm using a UCCX sandbox environment. I've two agent extensions properly configured (John Doe, Jane Doe), i'm successfully able to login the jabber client from both the Agent extensions, but i'm not able to place a call from any of those...

Resolved! socialminer/uccx webchat - "rate the chat"-survey

Is there a way to alter the final stage of the web-chat so that besides the Transcript Download we can input a "rate the chat"-survey function or a web-link to another survey-form to rate the experience for the end-customer ?I have seen talks about t...

Resolved! UCID

Hi, How can we get session ucid- which is unique to each call?...call data has ani, dnis,uui etc but don't find anything which will be unique to each call......

Finesse Custom header in HTTP POST

Finesse has an ability to post XML on call alerting, connect etc.The below is a sample screen shot from Finesse 11.5 Admin posting some XML.You can get Finesse to POST XML to a SOAP Web Service which could be very useful.There is one issue.SOAP 1.1 r...

Resolved! Sample CVP Call Studio using REST element

Hi,Just checking if there is anyone has a sample Call Studio App using the CVP REST_Client element?Sample CVP Call Studio Apps on Devnet don't seem to include one?Regards,Gerry

Resolved! Problems connecting to SocialMiner BOSH

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

pulling out call in queue on the fly.

We have a situation that callers may call in on an ID but they are in the list to be called for the day. We would want that ID pulled from the list if we make contact, so not to be called.Is there an api call that could do this? Or can we write a que...

Finesse "CUIC Report" as a Standalone Report

We have a customer who uses a custom developed Agent Desktop using the Finesse REST API.This means they lose out on some of the the nice standard Finesse capability.What I would like is to be able to enable these agents to have similar (or the same) ...

Resolved! How to use Callback feature available in call studio 11.5

Dear, I can see there are few nodes under cisco -> callback (as shown in the picture). Can anyone guide me how to use these nodes for a callback?Thank you,Touqeer

Latency in Finesse & Notification Rest API for Change agent state, call controls like hold, switch line

Hi We have developed Web Soft phone using Finesse REST API & Notification services. Soft phone has capabilities of change agent state with non ready category & ready as well as call controls like answer, hold, conference & switch lines. Soft phone an...

Finesse ZenDesk Integration

Hi All,Hope you are doing good. I am trying to integrate Finesse with Zendesk and here are my requirements.> Create a ZenDesk Ticket and assign it to the agent> Grab the ticket number and do a screen pop to the agentI would like to understand what w...

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Contact Center

Forum Posts

Resolved! Spark Team Announcements

SystemInfo is throwing error

Cisco finesse REST API: Problems with "Get User" API.

Resolved! Finesse SSO agent fails to complete login due to CTI Server error

Call option not available on Jabber client

Resolved! socialminer/uccx webchat - "rate the chat"-survey

Resolved! UCID

Finesse Custom header in HTTP POST

Resolved! Sample CVP Call Studio using REST element

Resolved! Problems connecting to SocialMiner BOSH

pulling out call in queue on the fly.

Finesse "CUIC Report" as a Standalone Report

Resolved! How to use Callback feature available in call studio 11.5

Latency in Finesse & Notification Rest API for Change agent state, call controls like hold, switch line

Finesse ZenDesk Integration

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Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

API history audit email in ECE

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

Webex Contact Center Flow iterate through array

Passing SIP Header to SIP INVITE

PCCE API - Outbound

Hide Finesse Gadget Header/title

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