Hello All,One of our customer looking for customized music on hold message to be played to the customer when agent puts the call on hold in Cisco finesse agent desktop. Anyone has suggestions on how to do fulfill this requirement? Thanks,Ravi.
HI, I have cvp 11.5 using digits or digits w/ confirm. I have added the termtimeout property to each element, however I see a no match indicated for each element past the first when attempting to terminate the entry hash sign. #
I'm working on an ACD center application that drives displays. When using the CTI message server with UCCE, are there any events sent before a call is assigned to an agent? Such as when a call is assigned to or leaves a skill group or precision queu...
Hi folks,Client have raised query for making MANUAL outbound calls from READY STATE. Few group of agents handle Inbound as-well-as outbound. Usually, in finesse architecture agent can only make manual outbound calls from NOT READY state. Can we achie...
I am trying to create multiple chat contacts at a time in a single feed in Socialminer through APIs. The feed at Socialminer is of type 8 (CHAT) and is configured with UCCX. My first API request creates a chat and a notification is shown in socialmin...
Hello,I Have Finesse 11.6 in my UCCE solution. In the previous version i had (9.1), we could create "Application user" through the 'CUCM like' web interface of Finesse. It seems we cannot on V11.6.On FINESSE Rest API web services, I only can authenti...
Hello - We are debugging the multi-agent virtual console application that makes the Finesse agents logged in, ready, and answering the incoming calls so we tried to run it against the Cisco DevNet UCCX 11.5/11.6 labs.The call gets placed to the agent...
Hello. I have installed the UpdateCallVariables Sample gadget in a test environment where I am not only using all 10 callVariables, but also several extended call context (ECC) variables. I have adjusted the JavaScript code to exclude those variabl...
HiWe have over 60 agents in a team and we're finding it really frustrating that we cant change the height of the Team Performance gadget. I've tried the below with no success <gadget>/desktop/gadgets/TeamPerformance.jsp?gadgetheight=800</gadget>I've ...
Can some one give me an idea how to customising livedata reports in CUIC - for UCCX 11.5 ?Premium version of CUIC, dose not let create Live Dada - Data Sources, and documentation saying it is not supported.Is there a work arrownd for that?
Hi all,I need to add agent state field to a live data report. The base is Team Summary Report, but this report haven't agent state field. Is possible add it?Best Regards
HI Janine,I am seeing these errors a lot in error log The error was: Another thread is currently working on this session. This means the original thread took too long to complete what it was doing. To prevent abnormal behaviour the original thread ...
UCCX 10.6 - We are in mixed mode in the process of moving Teams from CAD to Finesse. In CAD there are several Teams using a post call survey. The Work Flow Action on call dropped is to send an HTTP POST to a vendor with several variables attached. Wh...
Hi, I've googled till I'm blue in the face and can't find a link to the Finesse 11.0 version of the Developer's Guide. Can anyone send me the link???? Thanks!
I'm trying to test Virtual VB 11.0 and Nuance 10 - with a Studio Form element pointing to a custom external grammar that returns multiple slots into element data (using the SlotElementData settings).This works fine when I use the IOS VB.But when I u...
