Unable to make a Twitter Account on SocialMiner 9.0

[durraze khan]

I have successfully make the account of the Facebook Fan Page on Socialminer but i am not able to make an Twitter Account on Socialminer 9.0 as when i add the feed the message popped up in Red "This Feed cannot be saved. Attempts to connect to Twitter were unsuccessful.  Check the proxy settings and/or internet connection for the CCP server". How can i fix this issue Please suggest me Thankyou.

[Lili Chan]

We encounter the same problem in SocialMiner 8.5.5, previous older versions were all right.

Any help ?

[durraze khan]

Hi Lili,

Hope you are fine i am finding a problem in making a twitter account the error is as follows:

"This Feed cannot be saved. Attempts to connect to Twitter were  unsuccessful. Check the proxy settings and/or internet connection for  the CCP server."

Their is no proxy on the server i had an issue before but it was resolved by changing the domain server time according to my TimeZone, now again i have reinstalled the SocialMiner but again the same problem persists, this time the timezone is also right please guide in this case.

Best Regards,

Durraze Khan

[Paula Talamo]

Please note there is a 3rd (cumulative) COP file released for 9.0.1 which introduces a new feed type for the Twitter Search functionality as it looks like Twitter has been making changes.  

Release notes are here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_901/release/ReadMe_for_COP_901030.pdf

HTH,

Paula

[durraze khan]

Dear Paula,

Thanks for guiding me to the latest patch but the problem is still there as the error is still the same which is as follows:

"This  Feed cannot be saved. Attempts to connect to Twitter were   unsuccessful. Check the proxy settings and/or internet connection for   the CCP server."

- See more at: https://supportforums.cisco.com/message/3868334#3868334

"The Feed cannot be saved. Attempts to connect to Twitter were unsucessful check the proxy settings And/or check the internet connection to the CCP Server".

"This Feed  cannot be saved. Attempts to connect to Twitter were  unsuccessful.  Check the proxy settings and/or internet connection for  the CCP  server." - See more at:  https://supportforums.cisco.com/message/3868334#3868334

"This Feed  cannot be saved. Attempts to connect to Twitter were  unsuccessful.  Check the proxy settings and/or internet connection for  the CCP  server." - See more at:  https://supportforums.cisco.com/message/3868334#3868334

but the the Twitter Stream is Working fine the problem is regarding making the Twitter account and the Twitter Search. looking forward for your help in this regard.

Best Regards,

Durraze Khan

[durraze khan]

Hi Paula\Lili,

I have successfully integrated the UCCX with the SocialMiner after installing the patch, now i am getting issue in pulling the users from the active directory Please guide me in this regard.

Best Regards,

Durraze Khan

[Paula Talamo · Accepted solution]

Hi Durraze,

CSCue76034 sounds like what you are seeing with the Twitter account and Twitter Search regarding some additional changes for authentication URLs to Twitter - http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=cscue76034.

Please see the readme for COP 901030 for the same info including the workaround steps:

http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html

Regards,

Paula

[durraze khan]

Hi Paula,

Thanks for the precious reply, now twitter app is authorized with SocialMiner, i need one little help in this regard please tell me the CLI command how to see CCPAPI logs in CLI. Thankyou for your precious help.

Best Regards,

Durraze Khan