Unable to transfer call to ready agent

[splash_jain]

My scenario is I am playing hold message and need to transfer the call to agent as soon as the agent becomes available. The Network VRU script used in ICM has Interruptible checked.

[Amer rajai Sha'er]

Hello,

Make sure that you use queue to skill group node first (to queue) and then the play prompt network vru script list must only have the name , the configuration parameters keep it empty and check the interputable.

Amer

[freymatt]

Hi,

any error in the Router Log viewer? Is the phone reachable and defined in the Agent Targeting Rule or device Target?

Mat

[bill.king]

Along those same lines, does the agent go reserved or otherwise indicated that there is an issue? Or do they just sit ready the entire time?