Unable to use Dialogs

[Stefaan Breugelmans]

When we want to check the Dialogs (http://finesse1.xyz.com/finesse/api/User/1234/Dialogs), we get a popup requesting Username and password, but when we enter the Administrator username/password or Agent username/password, we always get the same result : 

<ErrorType>Invalid Authorization User Specified</ErrorType>

<ErrorData>1234</ErrorData>

<ErrorMessage>The user specified in the authentication credentials and the uri don't match</ErrorMessage>

Anybody else have this issue ? The front end is UCCE 12.0, the back end is UCCE 11.6.

[Thomas G. Johannesen]

What is the exact uri you are calling.?

are you using the userid in the uri ( and not 1234).

/finesse/api/User/{id}/Dialogs

[Stefaan Breugelmans]

Hello Thomas,

we have tried with AgentID (Peripherl number) and Login name, but still no luck. We have opened a TAC case in the meantime and are waiting for feedback from them. 

Kind regards,

Stefaan

[bill.king1]

Is this the scenario you're running into? If so, it looks like it is an enhancement request?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwk58445 

[Thomas G. Johannesen]

have you tried to list all you users

https://finesse1.xyz.com/finesse/api/Users

User—Get List - Finesse - Cisco DevNet

find the one you looking for at use that uri ?

or do a search on the loginName

https://<FQDN>/finesse/api/User/<loginName>

User—Get User Id from loginName - Finesse - Cisco DevNet

to get the id