I have customer that wants the display for her call control group DNs to display Service Center as opposed to Call Center. I know that this is changed in the "Call Forward and Pickup Settings" section of the call control group, but I'm unsure if after updating the call control group if I have to resync jtapi in UCCX.
As soon as you make a change to the CCG, the change is pushed into CUCM, and therefore, you do not have to manually sync the two systems. You only have to sync the two systems manually when you suspect or know that the CUCM related configuration of UCCX was changed via CUCM and not via UCCX, and thus the two are out of sync.
Also note that, just like changing the display on a phone, a restart of the CTI Port will be required. However, the change itself, also restarts the port, waiting patiently for the port to be freed up.
Meet the Authors Event - Leveraging SBCs to Empower a Changing World of Collaboration
(Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris)
This event will have place on Tuesday 16th, February 2020 at 10hrs PD...
on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App.
Very useful for partners and for customers t...
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
Looking to expand your professional network? Interested in gaining an edge with exclusive technology insights? Engage with Cisco experts, share feedback on products and connect with peers from across the globe. Cisco Champion 2021 applications are open fo...