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Using HTTP to provide customer account info

Hello all,

I have a requirement where the customer has an existing IVR where Lotus Agents provides customer account information via HTTP repsonses. I have been tasked to build a ccx script which request customer to enter account number and zip code. From here the information is passed to the Lotus agent via http which if successful, returns account details to the customer. Anyone every attempted this? I'm not very familiar with the HTTP steps in the CCX script editor so any help will be greatly appreciated.                  

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Using HTTP to provide customer account info

The step you want is Create URL Document as well as Cache Document to actually trigger the HTTP GET operation. You can pass variables from the script to the HTTP server using this step. The most common type of response would be SOAP since you can easily parse the response with XML XPath (i.e. Create XML Document and Get XML Document Data).

Additional information is also available here:

https://supportforums.cisco.com/docs/DOC-23899

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