Hello all,
I have a requirement where the customer has an existing IVR where Lotus Agents provides customer account information via HTTP repsonses. I have been tasked to build a ccx script which request customer to enter account number and zip code. From here the information is passed to the Lotus agent via http which if successful, returns account details to the customer. Anyone every attempted this? I'm not very familiar with the HTTP steps in the CCX script editor so any help will be greatly appreciated.