Variable7

[bilalghayad]

Hi All;

I have an ODBC Gateway node in my script, I need to know what the variable7 value is coming when doing the call from specific telephone number, how can I see it?

Regards

Bilal

[kre8or2007 · Accepted solution]

If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.

[bilalghayad]

Big thanks, it worked fine.

Do u know how can I know who is currently logged in to a specify skill group (which agents)?

Regards

Bilal

[kre8or2007]

Real time reports or supervisor desktop should work if you have those features.

[bilalghayad]

Real time reports u mean the webview reports, correct?

Regards

Bilal