ICM 6.0 enterprisetrying to enhance ICM script to send how long a call has held in queue to a variable field in CTIOS when the agent answers. Does anyone have any suggestions to complete this?
In my script, I am trying to have a person sit in a certain queue for a certain amount of time before I send them to another queue if the time has exceeded a certain value. I can do this, however, I am playing music while they are on hold and I have ...
Hi Great Guys, My webview reporting page is blank. It does not show any data.This application is installed on the same machine as the distributor AW.The relevant databases are in place but the webview reporting page does not show any data when open. ...
Hi:I changed the aa.aef script (included in the CRS) as follow:StartAccept(--Triggering Contact)PlayPrompt (--Triggering Contact, welcomePrompt)callContact = PlaceCall(to "4041)[successful branch]PlayPrompt (callContact, welcomePrompt)I debug the scr...
I am trying to emulate a production environment for a customer. I have built out their CUCM (4.1) cluster and am now trying to build the CCX server. During the install I can choose an existing cluster profile from the LDAP data in DCD. When I choo...
Hi !I have installed an IPCC 4.0 with g.711 codec... Calls to the IPCC pilot number (7050) from another branch are running with g.711 while they're in the script.. this is a problem because of the bandwith..I heard that it's possible to use the Trans...
I ran the "IVR Application Performance Analysis" and "Application ID -1" reports Total Calls of 138,587 Calls Handled: 30,721 and Calls Abandoned: 107,866I understand that "-1 Calls" are those that are rejected for a number of reasons, including lack...
Hi all.I have an issue with CAD6.1 and IPCCX 4.0(4)SR01.Sometimes, apparently with no correlation with other events, CAD goes to NOT READY STATE.Some idea?Alessandro.
I am wanting to verify that crs reporting will give reports if agents make outbound calls. I am not wanting to report on outbound campaigns. If an agent goes off hook with there IPCC ext. and makes an outbound call should crs report on that.I have a ...
Sorry if this has already been asked; I could not find a previous thread in any forum. Is it known if there is a plan to have a Contact Center CCIE track?Thanks,Jesse
I am interested in getting the CVP 4.0 SR2 and CVP 4.1 License Sizing Tool which should provide details for calls with ASR/TTS and/or VXML Server, without ASR/TTS and/or VXML Server, Calls connected to agents. If this can be in an excel sheet, it wou...
I am unable to get translation routing working on a production environment. I have copied all the settings from my my working lab, but all I get as an error is that the Trunkgroup can't be found on the peripheral.The only difference between the lab ...
hi,we have cucm-be running, and want to activate 5 seat CCX we got as part of the promotion.we have HP DL380G5 5150 2G EU Svr 3rd-party server with P/n: 417457-421 on which we want to deploy Contact Centar.Has anyone had an experience with activating...
Is there anyone knows if there is anyway we can import the dialer list to UCCX 5.x other than uploading the CSV files in the GUI.I see there is a dialer list database in UCCX databsae schema and I want to write so scripts / programs that can collect ...
I have an issue with my callcenter. 1) When all agents are busy and another call comes in, instead of the last call to be on queue, they drop.2) caller IDs dont show on IP Phone when calls come in. Please can someone be of help?
