07-13-2023 08:29 AM
Hello,
I'm working on integration Cisco UCCX to a Nuance Speech server, which handles all the intelligence, TTS/ASR to the caller. Issue I'm running into, when the Nuance IVR transfers the call back to CCX with namelist variable: callerIntent. All the configured CCX script string variables go to "null", I have a create xml step that creates the xml file when the call first connects, then does a "get" step for caller-intent and get error (Below). The call error's out and disconnects, we'd like to route caller's based on the "callerIntent" value vs dumping all calls to a single location.
-CCX Pub: 12.5.1.SU2 ES04
-CCX Sub: 12.5.1SU2 ES04
– Nuance Speech Suite 11.0.9
07-24-2023 08:51 PM
07-25-2023 05:27 AM
Hello
Were using the Voice Browser to interact with the Nuance IVR for TTS/ASR. Below is a screenshot of the script and the configured variables. The uri and exitint are http://X.X.X.X:8081/folder/init and http://X.X.X.X:8081/folder/exit.
I see "ASR Supported" under "Get Contact Info" step. I'm likely missing a step(s) in the script for the script variables data to populate correctly.
07-26-2023 01:45 PM
07-31-2023 07:30 AM
Ok - The Voice XML browser step is getting the call data via HTTP/XML. Is there another step that could be used to help extract the HTTP/XML data?
08-04-2023 11:30 PM
I’ve never seen it done your way, so I can’t help. I have seen it done this way. https://www.lumenvox.com/knowledgebase/index.php?/article/AA-02214/0/UCCX-Simple-Integration-Test.html
David
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