VoIP Monitor in UCCX Admin

[gbljoba]

Hi,

We have made some changes in our environment such as CUCM upgrade etc and i have just come to configure two new agents in VoIP monitor and i get error reading from directory services.

We have updated the JTAPI client, rebooted the server etc and are now stumped.

Anyone got any ideas, we checked the logs and event viewers too.

/Jon

[Robert W. Rogier]

Jon,

     Can you tell me a couple of things:

     1.) What version of UCCX (full version please)

     2.) What verion of CUCM (full versio please)

     3.) Are you AD integrated of using the built-in CUCM users.

     Once I have these, I can help you get to where you need to be.  Thanks.

Regards,

Robert W. Rogier

CSE -- TAC, UCC

[gbljoba]

Hi Robert,

Many thanks;

1.) UCCX = 5.0(2)SR02_Build045

2.)

2.) CUCM = 8.5.1.11900-21 Unrestricted

3.) We are completely AD integraded now. The only users created on the CUCM are the Application users.

Many thanks

Jon

[Walter Solano]

Hello,

could you please tell us the specific error that youn are getting.

HTH

Please rate this post if was helpful

Walter Solano

[Robert W. Rogier]

Jon,

     The biggest thing I see is that your UCCX version (5.0(2)SR2 is not compatible with CUCM.  We only support CUCM 6.0(1)a.  You will need to downgrade your CUCM or upgrade your UCCX to be compatible.  UCCX 8.0(2)SU3 and UCCX 8.5(1)SU1 are both compatible.  The incompatilble nature of the CUCM to UCCX version is causing JTAPI not to be able to sync.  Resolving that willl resolve your issues. Please rate helpful posts!!

Regards,

Robert W. Rogier

CSE -- TAC, UCC

[gbljoba]

Thanks for the info. I got a quote to upgrade the uccx but I might as well throw it in the bin and buy new for the cost. The VoIP monitor is working on existing agents it's just I can't open the admin portion to add new agents

Jon

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