This is what I call a Vxml Server 'hung' license and shouldn't really 'ever' occur. It indicates a bug in the gateway or Vxml Server, or in the communication between them.
a) There's a bad version of the gateway software C3900e-UNIVERSALK9-M), Version 15.2(4)M5, RELEASE SOFTWARE (fc2). causing bug # CSCul03432.
Are you using that version on the vxml gateway? If so, you should switch.
b) If not, then you should look in the application logs to find the Session ID for the calls that display Session Timeout. And perhaps post that portion of the log for a few calls. Also see if there's an error log with that same Session ID. The Session ID is the number at the beginning of each line in the Activity Log.
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have