Accepted Solutions
TrickTrick,
In it's most basic form, your script should do something like this:
As mentioned in the previous response, the necessary elements are a Select Resource step, and logic in the Queued branch. In the pictured example, the Queued branch contains the following steps:
1. A label for the Queue Loop to return to form the last "Goto" step element
2. A Call Hold step, to place the caller on hold and use Media on Hold from the CUCM
3. A Delay step element, to keep the caller on hold for the set time in seconds
4. An Call Unhold step element, to return media to the call from the script
5. A GoTo step element, to loop the process and keep the caller on hold while waiting for an Agent Resource to become available.
The simple logic for steps 2 through 4 can vary depending upon your requirement. In some instances, a "Play Prompt" step can be used to play a recorded prompt (media) from the repository to the caller instead of using the Call Hold/Unhold steps. The treatment for how callers waiting in queue are handled should be designed to accommodate your business requirements.
You are receiving the "Sorry we are currently experiencing [system problems]..." error message, because something in your script is not validated or is terminating improperly. Make sure you use the Reactive Debugger to ensure all steps in your script are functioning as desired. There are several videos on You Tube you can search, and learn from on this topic, as well.
Here is an expanded example of a simple queuing script with system prompts to expand on the queued output branch:
Best wishes.
-Sean
TrickTrick,
In it's most basic form, your script should do something like this:
As mentioned in the previous response, the necessary elements are a Select Resource step, and logic in the Queued branch. In the pictured example, the Queued branch contains the following steps:
1. A label for the Queue Loop to return to form the last "Goto" step element
2. A Call Hold step, to place the caller on hold and use Media on Hold from the CUCM
3. A Delay step element, to keep the caller on hold for the set time in seconds
4. An Call Unhold step element, to return media to the call from the script
5. A GoTo step element, to loop the process and keep the caller on hold while waiting for an Agent Resource to become available.
The simple logic for steps 2 through 4 can vary depending upon your requirement. In some instances, a "Play Prompt" step can be used to play a recorded prompt (media) from the repository to the caller instead of using the Call Hold/Unhold steps. The treatment for how callers waiting in queue are handled should be designed to accommodate your business requirements.
You are receiving the "Sorry we are currently experiencing [system problems]..." error message, because something in your script is not validated or is terminating improperly. Make sure you use the Reactive Debugger to ensure all steps in your script are functioning as desired. There are several videos on You Tube you can search, and learn from on this topic, as well.
Here is an expanded example of a simple queuing script with system prompts to expand on the queued output branch:
Best wishes.
-Sean
I'm not sure to which prompt you are referring; but here are the variables and settings from the example:
The prompts I used in the example were system prompts ( SP [ ... ] ) and the other is coming from the Media On Hold which is configured in your call control groups.
The Delay steps use variables of type integer which are the time amounts in 'seconds.'
Let me know if this helps.
