Hello Everyone,
i would like to configure a call waiting step in a CCX environnment, that will eventually, when all the agents are busy, put all callers in a waiting queue instead of giving the error message "Sorry we are currently experiencing ..."
I believe there is a step to add in the Script, but I need more details about how to accomplish that
have you any document guys or tutorial on how to accoplish this ?
Thank you in advance
