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Web Application to allow Dynamic Skilling in CCE 9.x with Finesse

dconstantino
Level 4
Level 4

‎02-13-2015 04:30 AM

I have a customer that needs to allow supervisors to do Dynamic skilling but can only run CCE 9.01 is there someone out there that has aa application that can do what 10.5 can do and allow you to do dynamic re-skilling.

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0 Helpful
3 Replies 3

ewindgat
Level 5
Level 5

‎03-04-2015 12:31 PM

The re-skilling gadget is not available in UCC 9.x for Finesse.

You could use the Dynamic Re-Skilling option. This is a separate application, exposed in UCCE.

0 Helpful

jcollins
Level 1
Level 1
In response to ewindgat

‎03-04-2015 12:46 PM

Is there a reskilling gadget for 10.5?  I can't find documentation on it.

0 Helpful

dconstantino
Level 4
Level 4
In response to ewindgat

‎03-04-2015 01:14 PM

Could you point me to this because I have a customer who would like that to be handle by supervisors.... Right now can not upgrade to 10

David Constantino's Mobile Device

0 Helpful
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