WebEx CC desktop

[nliu]

Will WebEx CC desktop able to display real time queue stat such as how long each customer has been waiting in the queue.

[bill.king1]

You mean this, correct?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide/webexcc_b_30-cisco-webex-contact-center-agent_chapter_0110.html#reference_062C0C576F622355B94B6622254A64AC

[nliu]

I already try the Queue Stats - Realtime Report but the time is stay at 0 while customers waiting in the queue. Not like the Cisco Finesse in CUCM.

[bill.king1]

Does the Queue Stats Historical show you any information as well? And does the real time version show 0 for everything, or only just calls in queue?
Is it possible you're running into this defect as well; it says for Calls Handled but is for your same report I believe? https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc36931

[nliu]

The Queue Stats Historical show the correct information but not the real time. Always zero.