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Webex Contact Center Bandwidth Requirement

Hi, All Cisco & Partners.

 

I want to ask something about Webex Contact Center Bandwidth Requirement.

If we have 30 contact center agent with 5 supervisor, how many Bandwidth Required for Cube Connection to WXCC and Agent Connection.

 

Thanks

Muhammad S Ziyad 

2 REPLIES 2
Highlighted
Enthusiast

Hi Muhammad,

 

WxCC does not provide telephony endpoints. Calls are delivered over the top of whatever existing service you have. This could be a PBX in the office like CUCM or agents at home on cell phones.

 

Thanks

Matty

Highlighted
Collaborator

Hi there

Trunk Group/Enterprise Trunk should be provisioned with the max number of calls

 

TG/ET size = 2 x Maximum Number of Active Agents + Number of Supervisors + Max Calls in all Queues + Max Calls in all IVRs

 

 

Hope this Helps

Cheers
Rath!

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