01-20-2021 08:16 AM
Hi
I have installed a standalone CUIC (12.5) with UCCX (12.5) and there is integration between the two servers
But the standalone CUIC has no reports, and it seems the report that can be downloaded from Cisco are for UCCE
How can we get reports in the standalone CUIC? We have to start all from scratch?
Thanks
JH
01-20-2021 01:02 PM
Hi,
The stock reports can be downloadable from the software.cisco.com . Please search for Intelligence Center Reports.
https://software.cisco.com/download/home/282163829/type
Regards.
01-21-2021 12:10 AM
Hi
These reports are for CCE, can they also be used when CUIC is connected to UCCX?
Regards
JH
01-22-2021 12:47 AM
The Stock reports for UCCX 12.5 can be downloaded here
https://software.cisco.com/download/home/286325233/type/286314116/release/12.5(1)
01-26-2021 07:06 AM
Hey JH
Did you succed with the Stock Reports for UCCX ?
02-04-2021 01:57 AM
Hi
We installed CUIC standalone because we wanted to create customized reports.
But from UCCX 12.5 version you don't need a standalone CUIC anymore, all options are now in the CUIC that is co-installed with UCCX 12.5
So we actually don't need to import any reports, because they are already there.
Thank you for your help
Thanks
JH
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide