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Standalone CUIC with UCCX

j.huizinga
Level 6
Level 6

Hi

I have installed a standalone CUIC (12.5) with UCCX (12.5) and there is integration between the two servers

But the standalone CUIC has no reports, and it seems the report that can be downloaded from Cisco are for UCCE

How can we get reports in the standalone CUIC? We have to start all from scratch?

 

Thanks

 

JH

5 Replies 5

Hi, 

 

The stock reports can be downloadable from the software.cisco.com . Please search for Intelligence Center Reports.

 

https://software.cisco.com/download/home/282163829/type 

 

Regards. 

 

j.huizinga
Level 6
Level 6

Hi

 

These reports are for CCE, can they also be used when CUIC is connected to UCCX?

 

Regards

 

JH

The Stock reports for UCCX 12.5 can be downloaded here

 

https://software.cisco.com/download/home/286325233/type/286314116/release/12.5(1)

 

Stock.PNG

 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

Hey JH

 

Did you succed with the Stock Reports for UCCX ?

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

j.huizinga
Level 6
Level 6

Hi

We installed CUIC standalone because we wanted to create customized reports.

But from UCCX 12.5 version you don't need a standalone CUIC anymore, all options are now in the CUIC that is co-installed with UCCX 12.5

So we actually don't need to import any reports, because they are already there.

 

Thank you for your help

 

Thanks

 

JH