WebRTC Ringer

[RL5901]

I have a couple of Agents who would like the ringing notification for the inbound call to ring to their laptop speakers rather than in their headphones. Is there a way to configure this? 

[bill.king1]

Is this what you're trying to do?
https://www.reddit.com/r/chrome/comments/1dkbj4g/different_audio_settings_for_notifications/

[RL5901]

The response in that reddit post does not specify where that setting is. However, I found Settings > Change Device and App Volume > Advanced sound options and found that there does not seem to be a way to divide the output for the ringer and the voice call there. This may well be a Windows setting (or a Chrome setting) but I'm unable to find where to modify output to send the ringer to the laptop's speakers and the voice through the headset. 

I'm still searching for a solution. 

[bill.king1]

In that case, you might want to submit an aha enhancement submission to Cisco saying that you want to be able to set different outputs, like how it used to be with say IP Communicator (god rest it's soul, a good product), where ringer is one output but the customer audio is another.

[RL5901]

That's a good idea and it appears several people have already posted their requests on Cisco's Aha site. I upvoted these and hopefully others will do the same. 

https://ciscocollabcustomer.ideas.aha.io/ideas/search?query=WebRTC+ring

https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-15960

https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-16975

I will leave this open for a bit to see if anyone has found a solution or workaround. If I find one I'll post it here.

[bill.king1]

Thank you for the links, I upvote them as well.