Webview not showing real time reports

[ageloskapousizis]

Hi,

I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer port status report, I had to enable a setting through the registry, according to the following document:

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801dc6cf.shtml

I changed that and then the Real Time report for the dialer port status works. Nothing else from the Real Time reports returns any data.

Thank you,

Agelos

[david.macias]

Is this just for outbound calls that you're not getting data or also for inbound?

david

[ageloskapousizis]

We are using only the Outbound option, so it's only for the outbound. It doesn't give me any Real Time report except the dialer port status. It doesn't return any error, but the report is empty.

[david.macias]

Can you post a screen shot of your PG explorer the agent distribution tab?

david