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Hi,I have an environment with two CallManagers in a cluster (Publisher 192.168.96.10 and Subscriber 192.168.96.11) and a 2851 as MGCP gateway. All the devices using as primary CallManager the Subscriber and registered to it. The MGCP gateway can't re...
Hi,I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer po...
Hi,I'm trying to build a script calculating the waiting time. After that I want to instruct the script to play a prompt announcing that value. My problem is that I want to announce minutes and seconds. In order to do that, I thought to get the Wait T...
We have several Cisco 1231 Access Points and would like to have a vlan offering free internet to customers. We have configured the Access Points and everything works fine with clients like laptops with Windows, mobiles with Window mobile and iPhones....
Hi,We have an IPCC 7.5.1 and just installed the Webview on AW. During the installation I didn't receive any error. After the installation, I added the user into the Webview groups through the Domain Manager tool. I tried to login with this user, but ...
Hi Chris,Thanks for your reply and sorry for my late reply, because I was out for the last week.I'm attaching the config file to check. The device pool was the first I've checked and it's correctly configured. I haven't tried the no mgcp/mgcp but i t...
Hi,The issue has been resolved. It was a bit tricky. The domain where the Webview was installed, has a few child domains with different IPCC installations. The Webview installation was done on the parent domain. During the user authentication, the s...
We are using only the Outbound option, so it's only for the outbound. It doesn't give me any Real Time report except the dialer port status. It doesn't return any error, but the report is empty.
Hi Chris,I didn't understand what you were looking for. I'm uploaded the script into my original message (temp.aef). Also, I'm attaching a screenshot of the steps, in case you can't open the script.Regards,Aggelos
