Hi, I have an environment with two CallManagers in a cluster (Publisher 192.168.96.10 and Subscriber 192.168.96.11) and a 2851 as MGCP gateway. All the devices using as primary CallManager the Subscriber and registered to it. The MGCP gateway can't register to the Primary CallManager which is the Subscriber and only registers to the Backup which is the Publisher. CENTRAL-VG#sh ccm-manager MGCP Domain Name: CENTRAL-VG Priority        Status                   Host ============================================================ Primary         Down                     192.168.96.11 First Backup    Registered               192.168.96.10 Second Backup   None This has as a result, that in case the Publisher goes down, all the internal calls are working properly, but all the outgoing and incoming calls are not working. Thanks in advance. Agelos ... View more

Hi, I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer port status report, I had to enable a setting through the registry, according to the following document: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801dc6cf.shtml I changed that and then the Real Time report for the dialer port status works. Nothing else from the Real Time reports returns any data. Thank you, Agelos ... View more

Hi, I'm trying to build a script calculating the waiting time. After that I want to instruct the script to play a prompt announcing that value. My problem is that I want to announce minutes and seconds. In order to do that, I thought to get the Wait Time, divide that by 60 and then calculate how many minutes and remaining seconds left in order to announce it. For example: WaitTime = 256 (always in seconds) WaitTimeIn Minutes = WaitTime / 60 So, WaitTimeInMinutes will be 4.3. This means that I have 4 minutes and the rest of the seconds. In order to calculate the exact remaining seconds I do: RemainSeconds = WaitTime - (WaitTimeInMinutes * 60) This should give me 16 seconds, if we assume that WaitTimeInSeconds is 4 and not 4.3. My problem is how to get only the 4 from the WaitTimeInSeconds and not 4.3. I want to discard the decimal part. Is there any other way to make this custom prompt? Thank you in advance. Agelos ... View more

We have several Cisco 1231 Access Points and would like to have a vlan offering free internet to customers. We have configured the Access Points and everything works fine with clients like laptops with Windows, mobiles with Window mobile and iPhones. Our issue is with mobile running Android. It doesn't get an IP address. The logs in the Access Point showing that the phone is associated and then after some time it disconnected. The messages we received in the console of the Access Point are: *Mar  1 00:03:45.764: %DOT11-6-ASSOC: Interface Dot11Radio0, Station   38e7.d8fe.c3be Associated KEY_MGMT[NONE] AP-SL-12-x# AP-SL-12-x# AP-SL-12-x# AP-SL-12-x# AP-SL-12-x# AP-SL-12-x# *Mar  1 00:04:16.866: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating Station 38e7.d8fe.c3be Reason: Disassociated because sending station is leaving (or has left) BSS It looks like the phone is connected and trying to get an IP address. For some reason, the phone times out or gets disconnected, before it get the IP address. Thanks Agelos ... View more