04-06-2011 07:25 AM - edited 03-14-2019 07:43 AM
Hello
I installed CUCM 8.0, UCCX 8.0(2) and Workforce Management 8.3(4).
And I have some questions in ACD Connection Step, because I didn't find any documentation about integration WFM with UCCX 8.0. (I found documentation only for windows ccx releases)
IP address of CUCM is 10.1.128.151, UCCX – 10.1.128.152 and hostname is "ccx".
So i entered next values to the ACD Connection Step table:
Select ACD Platform – CCX 8.0+
Instance name – ccx_uccx
Primary IP Address – 10.1.128.152
Database Name – db_cra
User name - uccxhruser
Password – ‘from CCX Password Management ’
CTI Servers – 10.1.128.151 port – 42027
But I have no any records in Agents -> Agents tab on WFM web-page.
There are no errors in ooCollector.log file.
I have the next errors in SyncServer0001.log file:
2011-04-05 17:55:17:296 ERROR STD2001 Client <Workforce Management Sync Service> failed to connect to any service.
I have the next errors in AcmiServer0001.log file:
2011-04-05 17:54:22:484 INFO ACMI0000 Using ACMI protocol version <14>.
2011-04-05 17:54:22:484 INFO WFMAS0006 Is for UCCX <true>.
2011-04-05 17:54:22:484 INFO ACMI0004 Is UCCX <true>.
2011-04-05 17:54:22:484 ERROR WFMAS2000 Internal error: An unexpected error occurred while running Acmi service.
2011-04-05 17:54:22:484 INFO WFMAS0005 Successfully connected to CalabrioCiscoComMFC socket service at localhost.
2011-04-05 17:54:22:484 INFO WFMAS0001 Acmi service has started.
2011-04-05 17:54:22:515 ERROR STD2001 Client <Acmi Service> failed to connect to any service.
2011-04-05 17:54:22:515 WARN WFMAS3001 Cannot connect to CTI service: Unable to connect to host <10.1.128.151> port <42027>.: Connection timeout.: Connection timeout..
2011-04-05 17:54:22:546 ERROR STD2001 Client <Acmi Service> failed to connect to any service.
Thank you!
04-06-2011 10:31 AM
The only thing that stands out at me is the database port should be 1504. You may want to doublecheck the DNS hostname by doing a 'show status' command from the CLI. The first row returned will be the hostname. This is important because the Informix instance name (i.e. servername_uccx) is based off of this.
04-06-2011 01:22 PM
Hi Andrei,
Use port 12028 for you CTI connections, this should take care of the following error you are seeing in your sync log.
Cannot connect to CTI service: Unable to connect to host <10.1.128.151> port <42027>.:
The CTI port is documented in the UCCX port utilization guide.
-Matt
04-06-2011 11:43 PM
Thanks a lot!
I entered 10.1.128.151 port 12028 to CTI Servers tab, and all records appears.
05-04-2011 07:40 AM
Are you sure you put 10.1.128.151 (CUCM) and not the UCCX IP in the CTI server? It should be the UCCX IP there.
Otherwise you'll get:
2011-05-04 17:24:44:094 ERROR STD2001 Client
Regards,
Octavian
05-05-2011 12:50 AM
Sorry! Of course it is UCCX
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