cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2800
Views
15
Helpful
5
Replies

WFM for UCCX 8.0

andrei4andrei4
Beginner
Beginner

Hello

I installed CUCM 8.0, UCCX 8.0(2) and Workforce Management 8.3(4).

And I have some questions in ACD Connection Step, because I didn't find any documentation about integration WFM with UCCX 8.0. (I found documentation only for windows ccx releases)

IP address of CUCM is 10.1.128.151, UCCX – 10.1.128.152 and hostname is "ccx".

So i entered next values to the ACD Connection Step table:

Select ACD Platform – CCX 8.0+

Instance name – ccx_uccx

Primary IP Address – 10.1.128.152

Database Name – db_cra

User name - uccxhruser

Password – ‘from CCX Password Management ’

CTI Servers – 10.1.128.151 port – 42027

But I have no any records in Agents -> Agents tab on WFM web-page.

There are no errors in ooCollector.log file.

I have the next errors in SyncServer0001.log file:

2011-04-05 17:55:17:296 ERROR STD2001 Client <Workforce Management Sync Service> failed to connect to any service.

I have the next errors in AcmiServer0001.log file:

2011-04-05 17:54:22:484 INFO ACMI0000 Using ACMI protocol version <14>.

2011-04-05 17:54:22:484 INFO WFMAS0006 Is for UCCX <true>.

2011-04-05 17:54:22:484 INFO ACMI0004 Is UCCX <true>.

2011-04-05 17:54:22:484 ERROR WFMAS2000 Internal error: An unexpected error occurred while running Acmi service.

2011-04-05 17:54:22:484 INFO WFMAS0005 Successfully connected to CalabrioCiscoComMFC socket service at localhost.

2011-04-05 17:54:22:484 INFO WFMAS0001 Acmi service has started.

2011-04-05 17:54:22:515 ERROR STD2001 Client <Acmi Service> failed to connect to any service.

2011-04-05 17:54:22:515 WARN WFMAS3001 Cannot connect to CTI service: Unable to connect to host <10.1.128.151> port <42027>.: Connection timeout.: Connection timeout..

2011-04-05 17:54:22:546 ERROR STD2001 Client <Acmi Service> failed to connect to any service.

Thank you!

5 Replies 5

The only thing that stands out at me is the database port should be 1504. You may want to doublecheck the DNS hostname by doing a 'show status' command from the CLI. The first row returned will be the hostname. This is important because the Informix instance name (i.e. servername_uccx) is based off of this.

mconneran
Beginner
Beginner

Hi Andrei,

Use port 12028 for you CTI connections, this should take care of the following error you are seeing in your sync log.

Cannot connect to CTI service: Unable to connect to host <10.1.128.151> port <42027>.:

The CTI port is documented in the UCCX port utilization guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801putil.pdf

-Matt

Thanks a lot!

I entered 10.1.128.151 port 12028 to CTI Servers tab, and all records appears.

Are you sure you put 10.1.128.151 (CUCM) and not the UCCX IP in the CTI server? It should be the UCCX IP there.

Otherwise you'll get:

2011-05-04 17:24:44:094 ERROR STD2001 Client failed to connect to any service.

Regards,

Octavian

Sorry! Of course it is UCCX

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers