WFO QM CTI connection problem

[TrickTrick]

Hi everybody,

I'm trying to setup for the first time a recording solution using WFO QM and encountered so many difficulties to install it.

the problem i'm having now is related to JTAPI user (Or AXLnot sure which one has the problem), it seems that the recording server can not connect to it, and of course I can't see any CUCM device if JTAPI is not working 

I'm using the same JTAPI user as our UCCX, so i'm sure no issue related to credentials or anything like that 

in the attachments section i've put a screenshot showing the error 

Do you have any idea what could be the issue ?

Thanks in advance

[TrickTrick]

any help please ?

[Graham Old]

This happens sometimes

Its trying to use the AXL IP address or DNS name to download jtapi from UCM. You don't need any login to download JTAPI.

Just click yes to ignore and run through the rest of postinstall.

When you have finished run postinstall again and on the top select tools then "Download/Install JTAPI"

Graham

[TrickTrick]

Exactly what I did to solve it, unfortunately the documentation doesn't have all the infos needed to setup this properly, I had to try out randomly things to make it work