01-29-2014 03:04 AM - edited 03-14-2019 01:01 PM
Hi,
anyone has idea,what kind of license required for Cisco SocialMiner and how we can check the license of SocialMiner?
Regards,
Mukesh
01-29-2014 07:24 AM
HI Mukesh,
Actually when you use UCCX Premium seats then you have the right to use SocialMiner, you don't license the SocialMiner perse.
HTH
Gabriel
07-06-2015 01:53 PM
Hi Gabriel,
It is for any socialminer version compatibility with the UCCX?
for example: I have uccx version 9.0.2 with Premium seats, then I can to install social miner 10.0.
Guillermo
07-06-2015 02:41 PM
Hi Guillermo,
According to the compatibility matrix, you can use Socialminer:
Here is the compatibility matrix link:
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)
Please rate helpful posts.
Gabriel.
07-06-2015 02:50 PM
Gabriel,
Where I get to download the socialminer 10.0.1.10000-9?
In cisco page I dont get any version booteable
07-06-2015 09:04 PM
SocialMiner software available on CCO is bootable.
07-13-2015 09:42 AM
Sorry, but the current 10.x versions are not bootable on CCO. You need a contact and order an upgrade/media kit via the PUT tool.
07-13-2015 10:15 PM
Sorry, not sure about 10.0 but 10.5 is bootable.
07-14-2015 10:54 AM
Hmm, you might want to check, for all 10.x images they are only upgrade images on CCO and not bootable install images. Maybe the bootable images were pulled.
09-11-2015 05:39 AM
I have a active contract but I don't understand how to get the socialminer booteable file via Put.
Could help me to get this file?
09-11-2015 11:54 AM
Go into the PUT tool. ( https://tools.cisco.com/gct/Upgrade/jsp/index.jsp )
Put in your contract number, and click on the advance radio button.
Click continue.
You should see a list of product upgrades you can order. In that list there should be part numbers CCEH-SMMEDIA90-K9= and CCEH-SM-V100-K9=. Enter the quantity of 1 on part you need, version 9 or version 10. Complete the order and you should receive a sales order number via email. Along with an edelivery notification to access the order in about 24-48 hours. You can then click on the link to access the order and download the software.
Hope this helps.
Todd
09-21-2015 04:30 PM
Muchas gracias TODD BERNARD
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