What recording licensing is correct for Finesse and Media Sense?

[Jacqueline Goto]

For UCCX, what is the difference between recording licenses and call recording seat license?  I am trying to quote out UCCX with Finesse and Media Sense for recording.  Also quoting WFM.  

[Arundeep Nagaraj · Accepted solution]

Hi Jacqueline,

The Cisco Unified CCX Recording Count is the License used for UCCX and Media Sense based recording.

The WFM needs separate WFM seat license.

Regards,

Arundeep