For UCCX, what is the difference between recording licenses and call recording seat license? I am trying to quote out UCCX with Finesse and Media Sense for recording. Also quoting WFM.
According to the version 11 configuration - IPCX-BS-MSD-VAGT is for the CRM connector and IPCX-BS-MSD-VAGT-1Y is for the Salesforce connector. I believe for your older SKUS, SF = Salesforce and MSD = Microsoft Dynamics (CRM).
Any word on when firmware 10.3.1 and Expressway 8.5.2 will be GA? Also, any requirement for IM&P if just 7800/8800 phones requiring VPNless connectivity? Thanks!
Kelli, Since there has been definite confusion around CME and the new 7800 and 8800 series phones. I want to know if someone can confirm that MOH is working with these phones as I have an engineer who is running into this issue. Thank you.