CAD Auto logout on idle

[fabien_damien]

Dears,

in a UCCE 7.5 environment, where CAD client is used,  is it possible to force an agent to logout after a certain idle time in a not ready state?

the reason i'm asking is that sometimes, and agent would leave his desktop without forgetting to logout.

Thanks.

[Chintan Gajjar · Accepted solution]

yes, you can configure the value in agent desk settings. the default is 3600 seconds i guess.